Help

Frequently asked questions

I can't upload an entry for the competition
You can only upload an entry if you have verified your e-mail address. During the sign-up process a verification e-mail will be sent to the e-mail address you entered. You need to view this e-mail and click on the link provided to verify your e-mail address. Please note that some mail clients may mistakenly move e-mail from Wonabe to a Junk Mail folder. Please ensure you also check your Junk Mail folder as well for the verification e-mail.

I did not receive a verification e-mail.
If you never received a verification e-mail, or can't find it, please log into your account and click on Upload. This will then prompt you to verify your e-mail address. You will need to enter your e-mail address and click on Submit to proceed. As above, please also check your Junk Mail folder for the verification e-mail. If you still have problems with the verification e-mail please contact our support department at support@wonabe.com and we'll investigate the problem.

How do I vote?
You vote by clicking on the stars. The rating is from left to right, so clicking on the first star from left awards the contestant one (1) star and clicking on the end star (the last star on the right hand side) awards the contestant five (5) stars.

How many times can I vote?
Each user is only allowed one vote per entry.

Can I correct my vote?
No, unfortunately this is not possible.

Can I get my friends and family to sign-up and vote for me?
Of course! Your friends and family are usually your biggest fans and we expect them to support you all the way. Remember that each user is only allowed to vote once and you can only sign-up once with an e-mail address. So each family member or friend must sign-up with their own e-mail address.

I am having problems uploading a competition entry video. What can I do?
If you are experiencing problems with uploading a video please contact our support department at support@wonabe.com. We will try to respond you as soon as possible.

My competition entry video and audio are not synchronised.
We have seen this problem in some videos where a .flv file has been uploaded. When possible, please upload an original video of .wmv, .mov, .mpg, .3gp or other formats. Our software converts all videos to .flv format automatically. If you only have the .flv format and are experiencing synchronsation issues, please contact our support department at support@wonabe.com and we'll be able to help you.

The thumb pictures for my competition entry video are blank.
The thumbs (screen shots from your competition entry video) are taken at the first few second of the video clip. If you have a blank sequence at the start of the video it is possible that these blank sequences will be taken as the thumb pictures. Please ensure your video does not contain any blank spaces.

For any other issues please contact our support department at support@wonabe.com.